Support

Support

ScanSafe services require minimal user intervention to activate and configure. However, should you have a question regarding your service, our dedicated team of experienced customer service engineers are available 24 hours a day, 7 days a week to support you. With customer support teams in California and London, ScanSafe experts are not only available to help troubleshoot issues, but are also proactively involved in ensuring that you are utilizing your ScanSafe services to their full potential.

ScanSafe's Customer Service Team Provides

• 24 x 7 global support, 365 days a year via telephone, email and the Web.
• Proactive technical assistance to ensure rapid provisioning and effective deployment of our SaaS Web security service.
• Partner training enabling partners to attain the Certified ScanSafe Support Engineer qualification.

North America Support
Phone: + (1) 877 472 2680
Email: support@scansafe.com

EMEA and RoW Support
Phone: +44 (0) 207 034 9400
Email: support@scansafe.com

Reference Materials
Customers and partners can access user guides and reference manuals for ScanSafe's services via the Support section on ScanCenter.